Contact Us

For any inquiries please use these contact channels

For More information read our Frequently Asked Questions

Opening hours: 9:00am – 3:30pm Mondays to Fridays.

For ease of communication and timeliness of responses, the SLB encourages persons requesting information on their respective accounts to ensure that their full names and TRNs are included.

Customers may also direct Appeals and Requests via your Customer Portal accounts.

Contact Form


    Commencing June 1, 2022, customers can submit appeals via the Customer Portal – STEEP.

    • Appeal against PAYS Recommendation
    • Application Fee Extension
    • Failed GPA Request
    • Graduation Date Extension
    • Grant Request
    • Guarantor Appeal
    • Insurance Premium Exemption
    • Request for Cancellation of Disbursement – pre disbursement
    • Request for Cancellation of Disbursement – post disbursement
    • Scholarship Waiver/Tuition Adjustment